On his Lean Blog, Mark Graban points out an article from Canada about how Toyota (an automaker) manages to be influential to Bombardier (maker of planes) and St. Joseph’s Hospital in Hamilton, Ontario (a fixer of people).

A sample of the results from St. Joseph’s:

Since the new system was implemented, St. Joe’s wait times have fallen on average by a couple of hours per patient, Dr. Smith said. Roughly 90% of St. Joe’s patients now have a wait time of less than four hours, as opposed only 50% before, he added.

See the original article here.

See Mark’s analysis and comments here.