Lean Thinkers: What Can Bike Lanes in Copenhagen Teach You? February 17, 2010
Posted by Jeff Fuchs in Creativity & Innovation, Lean Thinking, new products and technologies.Tags: Creativity & Innovation, Lean Thinking, new products and technologies
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A simple, low-tech piece of equipment installed for bikers in Copenhagen has made things much easier. A pair of railings –one higher, one lower –are positioned at intersections. The higher, for the biker’s hand, and the lower, for the biker’s foot, make pushing off when lights change much easier, and quicker. For a city so friendly to biking, such continual improvements only seem natural.
The article notes the following:
Ride around any city enough and you’ll take to balancing on signposts (in Copenhagen they’re rumored to be rubbed smooth by so many cyclists’ hands). These new railings play right into that behavior, but make it easier and safer–a great example of a city adjusting its infrastructure to what cyclists naturally do.
A question for all the “Lean Thinkers” out there. As an “armchair anthropologist” in your workplace, how often do you run into hacks, workarounds, and evidence of a need on the part of workers? They are often very subtle. What opportunities does that suggest for a better – leaner – way to design a machine, office, meeting room, or other place where work gets done? Artifacts of waste, strain, and unevenness are there – if you can see them.
Check out the article, and the photos here.
Has Toyota Lost Its Quality Edge? Not So Fast February 17, 2010
Posted by Jeff Fuchs in automotive, Lean Thinking, manufacturing.Tags: automotive, Lean Thinking, manufacturing
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Critics of Toyota –from fellow automakers to the federal government –have been quick to pile on the Japanese auto manufacturer’s brake problems. But Jeffrey Liker, who has studied Toyota for more than 25 years between the United States, Europe, Japan, and other countries, says Toyota’s sixty years of operational and productive excellence shouldn’t just be thrown out the window. Toyota is already working on a fix for its brake problems –a fix that will take days, not weeks.
Check out the analysis here.
Leading Lean: Salvage Your Waste February 17, 2010
Posted by Jeff Fuchs in Lean Thinking, personal productivity.Tags: Lean Thinking, personal productivity
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Generating value out of waste is a lean essential, even on the personal level. Jamie Flinchbaugh, writing at Assembly Magazine, notes that whenever he has what one might consider wasted time –waiting on a late plane –he transforms that time into productivity, be it reading or listening to podcasts. With respect to business, Mr. Flinchbaugh talks about how value must be found in waste there as well. For example, he describes how sawdust was once viewed merely as waste –until sawdust became particle board and wood pellets for stoves. Mr. Flinchbaugh also provides a few thoughts for reconsidering what would normally be considered waste.
Check out the article here.
Chris Collins Leads Lean Six Sigma in Erie County Government February 17, 2010
Posted by Jeff Fuchs in government, Lean Thinking, six sigma.Tags: government, Lean Thinking, six sigma
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With a skyrocketing national debt, and the desperate search to eliminate waste, it’s about time a politician has transferred waste-cutting methods to government. Chris Collins, Erie County’s Executive, has applied lean six sigma principles to managing local government, “running the county like a business.” Aside from 35 years of experience in the private sector, and working for a salary of $1, Mr. Collins has also donated the remainder of his salary to charity. His application of lean six sigma principles to Erie County has resulted in eighteen completed projects.
Check out the Gemba Panta Rei article here.
Maryland Hospital Trims Waste, Increases Quality with Lean Techniques February 17, 2010
Posted by Jeff Fuchs in healthcare, Lean Thinking, quality.Tags: healthcare, Lean Thinking, quality
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Saint Joseph’s Medical Center in Towson, Maryland, has applied lean techniques quite successfully to its operations. Beginning with trimming 25% off the wait time between entering through the door and receiving treatment, the lean team at Saint Joseph’s wanted to cut down on diversion time, finding that if they were diverting patients, they weren’t delivering the care needed. They found that patients moving through the emergency department to ask for directions, for example, were hampering operations. The solution was to move security to the front of the room to keep unnecessary people out. They have also reduced the cycle time it takes to get someone into an inpatient bed from 120 to 60 minutes, still aiming to get that time down to 45.
Check out the article here.
New Book: TWI Job Instruction Training February 17, 2010
Posted by Jeff Fuchs in Lean Tools & Techniques.Tags: Lean Tools & Techniques
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There is a difference between a 10-hour TWI session and the actual implementation of TWI. To fill this gap, Mark Warren and Bryan Lund have released a book to cover the gap between session and implementation. The book is divided into two parts. Part One is the ten-hour session, which can also be done on one’s own. Part Two expands on Part One, and also highlights what is required for successful implementation. This is especially useful for small business owners, unable to attend sessions for various reasons, so that they may self-study and implement.
Check out Bryan Lund’s blog post about his book here.
Want to learn more about TWI in the mid-Atlantic region? Contact the Maryland World Class Consortia here. Ask about TWI workshops.
How a Checklist Can Save Your Life February 17, 2010
Posted by Jeff Fuchs in healthcare, Lean Thinking.Tags: healthcare, Lean Thinking
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Everyone uses checklists. The new book from surgeon and writer Atul Gawande is about checklists –and how they can save lives. He distinguishes between ignorance, when knowledge doesn’t exist, and ineptitude –when knowledge is known but not utilized. Gawande tried experiments in hospitals around the world using checklists. Three months and 8,000 patients later, there was a 46% reduction in deaths.
Check out the article about Dr. Gawande’s book here.
LeanBlog Video Podcast: Dr. Sami Bahri, D.D.S February 17, 2010
Posted by Jeff Fuchs in lean office, Lean Thinking.Tags: lean office, Lean Thinking
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In a video podcast at LeanBlog, Dr. Sami Bahri, the “world’s first lean dentist”, shares some more insights. Dr. Bahri has gone out to visit factories to learn more about lean. He elaborates on his own business and the idea that any activity not adding value is waste. An example he gives is that they examined their paper filing system. He also talks about patient turnover, and going from one patient to the next without changing their setup, and giving set times for waits and procedures.
Check out the video podcast here.
Doing More with Less February 17, 2010
Posted by Jeff Fuchs in Lean Thinking.Tags: Lean Thinking
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There are many definitions of lean. But according to Jamie Flinchbaugh, the best definition may be a simple as “doing more with less”. Less is of course where costs are cut down and waste is expunged from the system. Mr. Flinchbaugh provides for consideration of lean a Hollywood/athlete example. Whereas thin may be desirable, it isn’t necessarily healthy. Thin and muscular –like a gymnast or a swimmer–is better, because that person is built for purpose and performance.
Check out the article here.
A New Critical Japanese Lean Term: “oushikuso” February 17, 2010
Posted by Jeff Fuchs in culture, Lean Thinking, Lean Tools & Techniques.Tags: culture, Lean Thinking, Lean Tools & Techniques
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Lean is not easy. The assumption that Toyota had a mystical and economically-transcendental system of business incapable of failure has been laid to rest by its recent debacles. It’s not as easy as imitating Toyota. Excellent manufacturing, likewise, is not easy. There is no “Toyota Way”; there is simply a way for each and every company similar to, but different from one another.
Check out the Evolving Excellence article -and the meaning of the term “oushikuso” here.
What Lean is Not and Never Will Be February 17, 2010
Posted by Jeff Fuchs in automotive, culture, Lean Thinking.Tags: automotive, culture, Lean Thinking
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Toyota’s recent troubles have some questioning the lean system of management –and that maybe it is time to stop looking to Toyota for a lean example. Interestingly enough, Toyota’s methods were not codified by the Japanese, but rather by outward observers. There are particular principles that are undoubtedly lean, but what is not lean can never be used with or inducted into lean. Lean, for example, is not about maximizing shareholder return –it is a culture and way of working. Jon Miller at Gemba Panta Rei likens lean to a mirage in the desert –that is continually approached but never touched. Lean is “continuous improvement and respect for people.”
Check out Mr. Miller’s post here.
Metrics: Overmeasuring Our Way to Management February 17, 2010
Posted by Jeff Fuchs in change management, leadership.Tags: change management, leadership
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Lately, it seems as if companies are more concerned about measuring performance indicators than just what it is that is being measured. This means depersonalization, less trust, and the false sense that costs and risks are being managed. Overmeasurement creates the illusion to customers that performance indicators are all that matter –and not the business relationship. Customer loyalty, popularized in the 1980s, has reduced itself to “price-based promotions to encourage repeat business.” “Human capital” has led to focus on “capital” rather than the adjective “human”. Reducing business to “behavioral indicators and money has a way of reducing intrinsic motivations such as obligation or ethics.” Such actions are problematic.
For corrective ideas and the Business Week article, go here.
Bright Green: Collapsible Shipping Containers February 17, 2010
Posted by Jeff Fuchs in Creativity & Innovation, new products and technologies, supply chain.Tags: Creativity & Innovation, new products and technologies, supply chain
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Shipping containers that allow things to be transported in mass quantities are in high demand. 90% of all international shipping traffic uses them. Cargoshell, a collapsible shipping container, reduces by 75% of its full form, thereby cutting down on the volume of empty containers. At 25% less weight, they save fuel costs. But, they are three times as expensive as a normal shipping container. But such an investment would ultimately provide long-term benefits.
Check out the FastCompany article here.
McDonald’s Studies Cow Burps to Cut Down on Methane Emissions February 17, 2010
Posted by Jeff Fuchs in green business.Tags: green business
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McDonald’s imports 350,000 cows to put into its burgers from Britain every year. And McDonald’s also wants to study the cows, to see how farming and feeding processes affect cow methane emissions. After all, cows are apparently the cause of 4% of the U.K.’s greenhouse gas emissions. If the study goes well, it will be extended across Europe.
Check out the FastCompany article here.
CES 2010: Open Source 3-D Printer Turns Designs Into Objects February 17, 2010
Posted by Jeff Fuchs in Creativity & Innovation, new products and technologies.Tags: creativity, new products and technologies
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For $950, you can get a 3-D printer that “prints” objects with plastic. With it, you can “print” small objects such as little foosball player dudes. The software, the printer –everything is open-sourced, and so the printer itself is very open to tweaking and modification.
The video of the printer in action is quite amazing. Check it out here.
New Infographic Shows Impotence of U.S. Healthcare System February 17, 2010
Posted by Jeff Fuchs in customer focus, healthcare.Tags: customer focus, healthcare
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According to an infograph put together by National Geographic, Canada invests less than half as much as the United States in healthcare, and according to National Geographic, gets longer life expectancies from it. Interestingly enough as well, the thickness of the lines on the graph denote how much a person visits the doctor. The United States’ line is relatively thin, while the Japanese line is thicker –leading to the thought that monitoring and preventative medicine might be the best course of action.
Check out the analysis here.
Design: A Key Differentiating Factor for Innovative Products and Services February 17, 2010
Posted by Jeff Fuchs in Creativity & Innovation, customer focus.Tags: Creativity & Innovation, customer focus
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How do you give meaning to things? Paul Hobcraft at Innovation Weblog believes that design is really the only way to give meaning to something –to elicit an emotional reaction, an emotional attachment, etc. Appealing to the hearts and minds of customers is important. Research shows that design-driven companies are far more innovative as well.
Check out Mr. Hobcraft’s post here.
Git Lean Little Buckaroos February 17, 2010
Posted by Jeff Fuchs in Lean Thinking, Lean Tools & Techniques.Tags: Lean Thinking, Lean Tools & Techniques
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More often than not, lean and Six Sigma projects do not sustain. Far too often, companies call in experts –“Kaizen Kowboys” –who value stream map repeatedly rather than advocate or seek fundamental changes. Bill Waddell at Evolving Excellence notes that it makes no sense to value stream map, find problems and solutions, then revert back to functional organization, goals, and metrics that created the problems in the first place. No fundamental change has actually been made. Companies must shift away from functional objectives, and organize permanently around value streams.
Check out Mr. Waddell’s blog here.
America Risks Missing Out in Clean Technology February 17, 2010
Posted by Jeff Fuchs in green business, new products and technologies.Tags: energy, green, new products and technologies
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With decades-high unemployment, Americans are looking for new sources of employment. Clean energy and green industry jobs have long been promoted as the savior of the economy of the United States. It is estimated that between 2009 and 2013, the United States will have been out-invested by Asian nations in clean technology, by three-to-one. Why? Because countries like Japan and China attract clean technology with good incentives and create the conditions for a low risk environment. Congressional legislation is currently focused on limiting carbon and punitive measures, not on investment in green innovation.
Check out the article here.
U.S. Companies Competing With China Using Lean February 3, 2010
Posted by Jeff Fuchs in Lean Thinking.Tags: Lean Thinking
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Lean leaders know that cheap labor isn’t everything, especially when the interests of consumers have to be taken into account and responsiveness towards them is critical. According to the Delaware Valley Industrial Resource Center, due to the economic recession and competition from China, an estimated 60% of U.S. businesses have gone lean. To what extent they are truly “lean” is uncertain, notes Mark Graban at Lean Blog. But the point remains the same: In order to compete with labor-cheap China, U.S. companies are strongly advised to go lean.
Check out Mark’s post here.
A Reuter’s article on the topic is here.
How to Change a Company’s Culture February 3, 2010
Posted by Jeff Fuchs in culture, leadership, workforce.Tags: culture, leadership, workforce
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FastCompany gave Jigsaw CEO and co-founder Jim Fowler just thirty seconds to explain how a company can change its culture. His advice?
- Eliminate anyone poisoning the well.
- Lead from the front.
- Don’t shove the new culture down employees’ throats
Check out the video here.
GM’s Dangerously Naïve Owners February 3, 2010
Posted by Jeff Fuchs in automotive, economy, government, Lean Thinking.Tags: automotive, economy, government, Lean Thinking
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Critics of the Obama administration’s takeover of General Motors, and the subsequent stocking of GM with politically-appointed and inexperienced leaders now have more concrete evidence to their opposition of such moves. GM is going to be running a third shift on a permanent basis. In other words, the assembly lines will never stop moving. Ever.
Why?
According to the article,
The Obama administration auto task force that oversaw GM’s reorganization last spring was startled to learn that the industry standard for plants to be considered at 100% capacity was two shifts working about 250 days a year. In recommending that the government invest about $50 billion in GM, the task force urged the company to strive toward operating at 120% capacity by traditional standards.
The article goes on to bolster critics of the plan:
But industry manufacturing experts are skeptical, noting that the federal task force had limited automotive experience. “Do those guys understand the business?” asked Ron Harbour, whose Harbour Report is a widely followed analysis of auto-plant efficiency.
Running continuously means there is no time for cleaning, repairing, restocking, maintenance, and other necessary and helpful tasks conducted during downtime. This is a common error of traditional accounting, writes Kevin Meyer at EvolvingExcellence. “Traditional accounting creates the desire to fill unused capacity in order to absorb overhead, depreciation, and other indirect costs. Usually regardless of whether demand actually exists for that capacity,” he writes.
And the Obama administration is hard-pressed by critics –and the American taxpayer –to make up for its $50 billion investment in GM. But overproduction of cars, hiring third shifts, and leaving no time for improvement are dangerous, non-lean, and counterproductive moves.
Check out Kevin Meyer’s analysis here.
Five Change Management Errors that Make You Wish You’d Read this Article Sooner February 3, 2010
Posted by Jeff Fuchs in change management, leadership.Tags: change management, leadership
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Jon Miller, over at Gemba Panta Rei, has written an interesting piece on five common errors made in change management. This is especially important when Mr. Miller reveals that Harvard professor and writer John Kotter has found that one-third of all change management efforts fail. Mr. Miller also quotes a 2005 study that reveals a scant 5% of companies are happy with their changes. So what are the common errors? They involve “stakeholder maps”, methods versus principles focus, overlooking passive resistance, leaving people “in the trough”, and humility.
This is a great article for all change leaders. Read the details in Mr. Miller’s excellent article here.
Communication Tips for Lean Leaders February 3, 2010
Posted by Jeff Fuchs in leadership, workforce.Tags: leadership, workforce
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Liz Guthridge, guest-writing at the Lean Blog, analyzed a communications study to draw from it five important communications tips for lean leaders:
- Leaders must understand that communication is part of their job.
- Don’t overwhelm people with unnecessary information.
- Meet face-to-face, and meet regularly.
- Be accountable.
- Encourage people to speak truthfully.
Check out the post here.
What’s the ROI of a 5S Program? February 3, 2010
Posted by Jeff Fuchs in 5S & Visual Management.Tags: 5S
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Jon Miller at Gemba Panta Rei was recently asked, “What is the ROI (return on investment) of a 5S program?” There is an ROI to 5S, but it depends on varying factors. Was 5S implemented as part of a larger lean effort or a stand-alone management initiative? The question itself poses problems, because as Mr. Miller points out, it’s a very vague and general question. But when implementing 5S, “the scope and purpose should be clearly defined upfront, and that includes any expected benefits.”
Check out the Gemba Panta Rei article here.